REFUND POLICY

🛍️ Refund Policy – 7-Day Satisfaction Guarantee

At TRENDSWALA, we believe that shopping online should be worry-free and enjoyable. That’s why we offer a clear and customer-friendly 7-Day Refund Policy — so you can shop with full confidence.

✅ Refund Eligibility

We accept refund requests under the following conditions:

The refund request is raised within 5 days from the date of delivery.

The item is unused, unwashed, and in its original condition.

The item is returned with original packaging (if applicable).

A valid proof of purchase or order number is provided.

❌ Refunds Will Not Be Issued If:

The request is made after 5days of delivery.

The product has been used, damaged, or altered.

The item was purchased during a clearance sale, final sale, or with heavy discounts, unless defective.

The item is returned without a valid order reference or in poor packaging condition.

📝 How to Request a Refund

To initiate a refund, please email us at:

📧 Ourstoreofficial108@gmail.com

with the subject line: "Refund Request – [Your Order Number]"

And make sure to include:

1. Your full name and order number

2. Reason for requesting a refund

3. Clear photos of the item (especially if it’s damaged or incorrect)

Our team will review your request and respond within 1to3 working days.

🔁 Refund Process

Once your refund is approved, we’ll initiate the refund to your original payment method.

It may take 5-7business days for the amount to reflect in your account, depending on your bank or provider.

In eligible cases, we also offer store credit or free replacement — as per your preference.

📦 Return Shipping

Return shipping costs are to be borne by the customer unless the product received is defective or incorrect.

We recommend using a trackable shipping method for safety and faster processing.

💬 Need Help?

We’re just a message away! If you have any questions or need support, reach out to us anytime:

📧 Email: Ourstoreofficial108@gmail.com

📞 Customer Support (Call/WhatsApp): +91 9006215556

Our team is available Monday to Saturday, 10 AM to 6 PM, to assist you.

Thank you for being a part of the TRENDSWALA family.

Your satisfaction is not just a promise — it’s our commitment.